When this happened to me at the same place during the upgrade as you report it was due to the hostname pointing to a public IP.
I updated the hosts file on the server to point the hostname to the physical server IP and the installation worked fine. Is it possible that there's a similar issue with your system? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: 01 June 2010 17:25 To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Yes, I can login with that userid/password combination and it completes the DB portion, so it's not a DB access thing. It checks the connection to ARS during the upgrade prep and validates it ok. Is there anything else I can check? Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, June 01, 2010 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help ** Error code 93 seems to indicate a connectivity issue - have you verified that your connection/authentication parameters are correct? Rick On Tue, Jun 1, 2010 at 8:26 AM, Ramey, Anne <anne.ra...@nc.gov> wrote: ** Has no one else seen this error? Feature BMC Atrium CMDB failed com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p <not_displayed> -t 5045 -x /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-u pgr-import-OSD.txt) returned an exit code of 1, which was interpreted as a failure It's failing with: Cannot open catalog; Message number = 93 I think I found the solution to the product catalog issue, but the CMDB one just has me stumped. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, May 28, 2010 1:10 PM To: arslist@ARSLIST.ORG Subject: CMDB upgrade ** I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open catalog; Message number = 93 from this part of the install: impact-data-upgr-import-OSD.txt I don't really have any idea where to go from here because I don't understand what is wrong. This is part of the post-install activities, so it clearly could talk to the DB and the install checks the ARS user permissions before it ever starts, so it can't be DB or permissions. Any input would be helpful. The product catalog install also fails on this file: /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the corresponding log is completely empty, so I don't know what is wrong there either. Thanks, Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
