That is the fix I found as well. I'm also going to try that for this CMDB issue and see if it is also a timeout issue.
Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of PCR Remedy Sent: Tuesday, June 01, 2010 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB upgrade to 7.6 failure, please help How do you do to fix the error with Product Catalog part? I face a similar issue, then I open a ticket with BMC Support. The solution was run the CMDB installer in pause mode and modifying some scripts to increase time waiting when running cmdbdriver... Peter On Tue, Jun 1, 2010 at 9:26 AM, Ramey, Anne <anne.ra...@nc.gov> wrote: > ** > > Has no one else seen this error? > > Feature BMC Atrium CMDB failed > > com.bmc.smbu.install.common.rule.engine.CommandExecutionException: Exec > command (/tmp/Utilities/cmdb/cmdbdriver -s ncc056 -u Demo -p <not_displayed> > -t 5045 -x > /opt/ar/remedy/AtriumCore/cmdb/en/workflow/upgrade/250patch000/impact-data-upgr-import-OSD.txt) > returned an exit code of 1, which was interpreted as a failure > > > > It's failing with: Cannot open catalog; Message number = 93 > > > > I think I found the solution to the product catalog issue, but the CMDB one > just has me stumped. > > > > Anne Ramey > > *********************************** > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties only by an > authorized State Official. > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne > Sent: Friday, May 28, 2010 1:10 PM > To: arslist@ARSLIST.ORG > Subject: CMDB upgrade > > > > ** > > I'm upgrading CMDB 2.1p4 to 7.6 on linux OS. It's failing with: Cannot open > catalog; Message number = 93 from this part of the install: > impact-data-upgr-import-OSD.txt > > > > I don't really have any idea where to go from here because I don't > understand what is wrong. This is part of the post-install activities, so > it clearly could talk to the DB and the install checks the ARS user > permissions before it ever starts, so it can't be DB or permissions. Any > input would be helpful. > > > > The product catalog install also fails on this file: > /opt/ar/remedy/AtriumCore/dsl/pct/workflow/en/pct-upgrade.drm but the > corresponding log is completely empty, so I don't know what is wrong there > either. > > > > Thanks, > > > > Anne Ramey > > *********************************** > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties only by an > authorized State Official. > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
