If it's on the Request Entry side, check and possibly flush the user 
entitlement cache.  If it's on the SRD side, check locale, company, etc...

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar
Sent: Thursday, June 10, 2010 2:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service Request issue

Try to save the people form by changing some thing (probably include some spade 
in the address), so the permissions will get refreshed, it may solve your 
problem. We had similar issues and solved by doing so.

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Larry
Sent: Wednesday, June 09, 2010 11:51 PM
To: arslist@ARSLIST.ORG
Subject: Service Request issue

I have a user that can only see 1 template within a service category called
Retail. She manages this group and needs to see all the templates for the
retail category.
Anyone else within the Retail group can see all the templates.  I've
checked her People and User forms and can't find anything unusual.
Can someone point point me were else I need to look to grant this employee
the ability to see all the templates in this category.

Thanks,

larry

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