Try adding this to the ar.conf and restart
External-Authentication-Return-Data-Capabilities: 31 Kind regards Danny SSO for BMC Remedy ARS and ITSM http://www.javasystemsolutions.com/jss/ssoplugin From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Moellmer, Matthew Sent: 14 June 2010 16:33 To: [email protected] Subject: Re: 75. Users getting locked out ** Thanks for the response Tauf, We know the cause is multiple failed attempts, sending null passwords. and this doesn not happen on the mid-tier. only the thick client. ..Matt From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Monday, June 14, 2010 11:20 AM To: [email protected] Subject: Re: 75. Users getting locked out ** If your environment is Windows AD, then the AD admin should be able to tell you what the cause was (too many log in attempts, bad password). It could be some sort of policy setting which monitors the rate at which you log in to a system(s). On the mid tier side, you can check the session timeout to make sure it has a set value. The AUTH 623 error was happening to me and I had to reset my Mid Tier admin pw and the AR system pw in the Mid Tier config. The KB on BMC's site is: KB 20024728 Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Monday, June 14, 2010 10:58 AM To: [email protected] Subject: Re: 75. Users getting locked out I am experiencing this same issue but only when I'm logged into my production and dev box at the same time. And it doesn't happen all the time. When I look to see what is it locking the account, it only shows that the Kerberos ticket process locked my account. I still cannot figure out why it's locking. The good thing is that it doesn't happen to my users, just to me and only when logged into both environments. I wonder if it has to do with the data visualization fields within Remedy. (i.e. the flashboards on the Chg Mgmt Console). mine sometimes gives me an 623 Auth error. There is a free utility called "Alockout" available on microsoft's website which may be helpful. Marcelo From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Moellmer, Matthew Sent: Monday, June 14, 2010 9:42 AM To: [email protected] Subject: 75. Users getting locked out ** Using blank password/cross reference/NT Authentication users are able to login to the system but immediately after word get their network account locked. Has anyone run into this issue? Matthew Moellmer Fifth Third Bank Remedy Applications Development [email protected] 513.358.2027 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. 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