We can consistently recreate it through about a dozen users (others get locked out "sometimes"). Of the ones that get locked out consistently they simply login and open the incident management console... and voila, locked... That made us think maybe something related to licensing but all troubleshooting there also turned up empty.
We have been working closely with IS to monitor exactly when it occurs and we can recreate it at will... BMC has been collecting log after log but I'm going on three weeks now.... From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Danny Kellett Sent: Monday, June 14, 2010 12:57 PM To: [email protected] Subject: Re: 75. Users getting locked out ** Hi, Then can I ask is this happening when a person tried to login and it tries three times or is it where someone has already been logged on and then they try to do something and then they find they are locked out. We have found AR 7.5 sending authentication requests without a password which fails, then within a millisecond, it sends the password. Im starting to think its a "feature" Regards Danny This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
