I have SR’s that create Changes and then we add tasks to the Change. Viewing the SR from the Change is OOB; now we want to view it from the Task.
I have the looked at the View Service Request button on the Change form. The ACTL activated by this button is ACTL INT:CHGSRS:CRQ:ViewSRDetails_ and uses the fields SRSMRegistryInstanceID and SRID. I have copied these fields to the Task form and the fields are updating with the correct values (same values as the entries on the parent Change record). I think I need to copy these fields and values to the TMS:TaskInterface form as well; that will be done. I’ve copied the ACTL INT:CHGSRS:CRQ:ViewSRDetails_OpenDialog to a new ACTL called INT:TMS:VewiSRDetails_OpenDialog. I am specifying the TMS:Task form to use with the new ACTL. On the original ACTL there is a Set Fields action where it reads values from the CAI:AppRegistry form. The fields set are AppInterfaceForm (value “SRS:RequestDetails”) and AppInstanceServer (value $Server$). On the new ACTL, referencing the TMS:Task form these options of AppinterfaceForm and AppInstanceServer are not on the drop down list. I have made an entry in the CAI Application Registry form for BMC Remedy Task Management for Instance Form = TMS:Task and Interface Form = TMS:TaskInterface based on the BMC Remedy Change Management entry. What should I do in order to be able to have available the entries of AppInterfaceForm and AppInstanceServer from the CAI:AppRegistry form in an ACTL when the base form is TMS:Task? Thanks much, Christine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
