Assuming that you are trying to open "SRS:RequestDetails" from Task which is created from a parent application (Incident/ Change/ Work Order)) that is generated from a Service Request, here are some steps.
1. Copy the fields "SRID (301572100)" and "z3Btn_ViewRequestDetails(301707000)" from WOI:WorkOrder to TMS:Task (If I am creating new fields, first thing I would do is find out if there is a similar field available on any of the OOB forms and if “Yes”, I would copy and use them) 2. Create a filter on "TMS:Task" to set SRID. This filter will have a set fields action that will populate the SRID from the parent application (Incident/Change/Work Order) by looking up the value in "RootRequestFormName". You can achieve this using Set Fields advanced function in pre ARS 7.1 and on ARS 7.5 it is Set fields through “Sample Data” 3. Copy the active link “WOI:WOI:ViewSRDetails_100_OpenDialog” to “TMS:TAS:ViewSRDetails_100_OpenDialog-XXX”. 4. Attach the “TMS:Task” form to the forms list in the above active link 5. Remove “WOI:WorkOrder” from the forms list in the above active link. 6. Login to Remedy User Tool à Open a Change Request à View Task à Click “View Request Details”. Request Details will be displayed which will also have a button “More Details” to open the Advanced Interface Form. Let me know how it goes. Mahesh If you are trying to open "SRS:RequestDetails", it should be fairly simple. 1. On Fri, Jun 18, 2010 at 1:35 PM, Christine <[email protected]>wrote: > Hi Mahesh. You've helped me in the past. Thanks for replying again. > > I am trying to open the SRS:RequestDetails table from the TMS:Task > form. > > You've helped me with using a non-mapped AIF form for SRM. That form > now has many, many check box fields. The SR creates a change, our help > desk creates tasks on that change. Now I want to be able to see the SR > from the tasks. > > I know we still have to click on 'more details' once the > SRS:RequestDetails form is opened. But I have used quite a few mapped > SRDs so this first step is most appropriate for us. > > I think I see what you mean about populating the values straight onto > the TMS:Task form. But for my level of knowledge I think getting the > link to work is (hopefully) easier than converting the check box > values to readable data on the TMS:Task form. > > Thanks, > Christine > > On Jun 18, 9:13 am, Mahesh <[email protected]> wrote: > > Are you trying to open "SRM:Request" or "SRS:RequestDetails". Either way, > I > > would use work-flow to populate the values straight on the TMS:Task and > do > > not worry about customizing Interface or any other forms. > > > > Thanks > > Mahesh > > > > On Thu, Jun 17, 2010 at 12:36 PM, Christine < > [email protected]>wrote: > > > > > > > > > > > > > I have SR’s that create Changes and then we add tasks to the Change. > > > Viewing the SR from the Change is OOB; now we want to view it from the > > > Task. > > > > > I have the looked at the View Service Request button on the Change > > > form. The ACTL activated by this button is ACTL > > > INT:CHGSRS:CRQ:ViewSRDetails_ and uses the fields > > > SRSMRegistryInstanceID and SRID. I have copied these fields to the > > > Task form and the fields are updating with the correct values (same > > > values as the entries on the parent Change record). I think I need to > > > copy these fields and values to the TMS:TaskInterface form as well; > > > that will be done. > > > > > I’ve copied the ACTL INT:CHGSRS:CRQ:ViewSRDetails_OpenDialog to a new > > > ACTL called INT:TMS:VewiSRDetails_OpenDialog. I am specifying the > > > TMS:Task form to use with the new ACTL. > > > > > On the original ACTL there is a Set Fields action where it reads > > > values from the CAI:AppRegistry form. The fields set are > > > AppInterfaceForm (value “SRS:RequestDetails”) and AppInstanceServer > > > (value $Server$). On the new ACTL, referencing the TMS:Task form these > > > options of AppinterfaceForm and AppInstanceServer are not on the drop > > > down list. > > > > > I have made an entry in the CAI Application Registry form for BMC > > > Remedy Task Management for Instance Form = TMS:Task and Interface Form > > > = TMS:TaskInterface based on the BMC Remedy Change Management entry. > > > > > What should I do in order to be able to have available the entries of > > > AppInterfaceForm and AppInstanceServer from the CAI:AppRegistry form > > > in an ACTL when the base form is TMS:Task? > > > > > Thanks much, > > > Christine > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"- Hide quoted > text - > > > > - Show quoted text - > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
