Are you trying to open "SRM:Request" or "SRS:RequestDetails". Either way, I would use work-flow to populate the values straight on the TMS:Task and do not worry about customizing Interface or any other forms.
Thanks Mahesh On Thu, Jun 17, 2010 at 12:36 PM, Christine <[email protected]>wrote: > I have SR’s that create Changes and then we add tasks to the Change. > Viewing the SR from the Change is OOB; now we want to view it from the > Task. > > I have the looked at the View Service Request button on the Change > form. The ACTL activated by this button is ACTL > INT:CHGSRS:CRQ:ViewSRDetails_ and uses the fields > SRSMRegistryInstanceID and SRID. I have copied these fields to the > Task form and the fields are updating with the correct values (same > values as the entries on the parent Change record). I think I need to > copy these fields and values to the TMS:TaskInterface form as well; > that will be done. > > I’ve copied the ACTL INT:CHGSRS:CRQ:ViewSRDetails_OpenDialog to a new > ACTL called INT:TMS:VewiSRDetails_OpenDialog. I am specifying the > TMS:Task form to use with the new ACTL. > > On the original ACTL there is a Set Fields action where it reads > values from the CAI:AppRegistry form. The fields set are > AppInterfaceForm (value “SRS:RequestDetails”) and AppInstanceServer > (value $Server$). On the new ACTL, referencing the TMS:Task form these > options of AppinterfaceForm and AppInstanceServer are not on the drop > down list. > > I have made an entry in the CAI Application Registry form for BMC > Remedy Task Management for Instance Form = TMS:Task and Interface Form > = TMS:TaskInterface based on the BMC Remedy Change Management entry. > > What should I do in order to be able to have available the entries of > AppInterfaceForm and AppInstanceServer from the CAI:AppRegistry form > in an ACTL when the base form is TMS:Task? > > Thanks much, > Christine > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
