Sri, My guess is you might be using an older version of the web client (explorer or whatever) that does not have the latest DST fixes?
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of SriSamSri Appecherla Sent: Wednesday, July 07, 2010 12:50 PM To: [email protected] Subject: Different times from User tool and Web ** Hi Listers, I have an issue with the Date/Time fields in Remedy. I have set the Time Zone as GMT +00:00 Europ/London in User Preferences for all the users. I have checked the times on ARS host, midtier host and DB server. The are all in GMT. When I login through the User tool, it displays the correct time as per the Time Zone I have set for the user. However, when I login through the web, it shows the time setting it off by 1hour. For eg; if the time in User tool is shown as 06:00 PM, in the web it shows as 05:00 PM. I feel the issue is somehow related to Day Light saving, but unable to conclude on it. ARS Version : 7.5, P3 MidTier : 7.5 Oracle DB 11g Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
