I discussed this with BMC and they said, this bug existed in ARS 7.1 but was resolved with Patch 8. It seems to be reoccuring now. I am yet to get a confirmation from BMC that they accept it as a bug in ARS 7.5
Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Sat, Jul 10, 2010 at 8:45 PM, Joe D'Souza <[email protected]> wrote: > ** > Verify that every component of the application Client OS, web client > (browser), Web OS, Web application server (and possibly the MT engine > itself) has any recommended fixes to DST installed. I think about a year > ago, we had the latest fixes in accordance to new DST conventions, on some > of these components.. > > Joe > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]]*on Behalf Of *Alex > *Sent:* Friday, July 09, 2010 11:50 AM > *To:* [email protected] > *Subject:* Re: Different times from User tool and Web > > ** We are facing the exact same issue -- the times are 1 hour off on > midtier which is on EST. > > Let me know if you find a solution to the problem. > > > On Wed, Jul 7, 2010 at 10:37 PM, Joe D'Souza <[email protected]> wrote: > >> ** >> Anne's suggestion extended my idea suggested in a mail 5 minutes ago a >> little more.. check for latest DST fixes on the web server both at the OS >> level, as well as web server application level.. MT 7.5 Patch 3 I think has >> the latest fixes as far as DST is concerned so you are good there.. Check on >> the OS level and web application server level.. >> >> Joe >> >> -----Original Message----- >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]]*on Behalf Of *SriSamSri Appecherla >> *Sent:* Wednesday, July 07, 2010 1:04 PM >> *To:* [email protected] >> *Subject:* Re: Different times from User tool and Web >> >> ** >> Hi Anne, >> >> I wanted all the users to be able to view the times only in GMT. So I had >> set the Time Zone in User Preferences and configured the Preference server. >> >> Regards, >> SriSamSri Appecherla >> Mobile# +91 991 610 6008 >> >> >> On Wed, Jul 7, 2010 at 10:28 PM, Ramey, Anne <[email protected]> wrote: >> >>> ** >>> >>> The dates display based on what the time zone/local time is on the user's >>> machine. For the user tool, this is the individual's desktop, if it's the >>> mid-tier, it's the server's date/time settings. I would check the time and >>> time zone settings on the servers that run the mid-tier. >>> >>> >>> >>> Anne Ramey >>> *********************************** >>> >>> *E-mail correspondence to and from this address may be subject to the >>> North Carolina Public Records Law and may be disclosed to third parties only >>> by an authorized State Official.* >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> [email protected]] *On Behalf Of *SriSamSri Appecherla >>> *Sent:* Wednesday, July 07, 2010 12:50 PM >>> *To:* [email protected] >>> *Subject:* Different times from User tool and Web >>> >>> >>> >>> ** >>> >>> Hi Listers, >>> >>> >>> >>> I have an issue with the Date/Time fields in Remedy. I have set the Time >>> Zone as GMT +00:00 Europ/London in User Preferences for all the users. I >>> have checked the times on ARS host, midtier host and DB server. The are all >>> in GMT. >>> >>> >>> >>> When I login through the User tool, it displays the correct time as per >>> the Time Zone I have set for the user. However, when I login through the >>> web, it shows the time setting it off by 1hour. For eg; if the time in User >>> tool is shown as 06:00 PM, in the web it shows as 05:00 PM. >>> >>> >>> >>> I feel the issue is somehow related to Day Light saving, but unable to >>> conclude on it. >>> >>> >>> >>> ARS Version : 7.5, P3 >>> >>> MidTier : 7.5 >>> >>> Oracle DB 11g >>> >>> >>> >>> Regards, >>> SriSamSri Appecherla >>> Mobile# +91 991 610 6008 >>> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
