I wanted to alert everyone that the following Statement of Direction has been 
amended.



(Statement of Direction) End of Life for BMC Remedy User          
PDF<http://documents.bmc.com/products/documents/61/94/106194/106194.pdf>



http://documents.bmc.com/products/documents/61/94/106194/106194.pdf



The reason for amendment is as follows:



Due to changes in market needs that occurred after the original statement in 
October 2009, the version number for AR System was changed to enable AR System 
to synchronize its version number with other BMC products releasing in the same 
time frame.  In addition, BMC has accelerated the end-of-life for the Remedy 
User client to occur in the next major or minor release after 7.6.03.



The FAQ section of the Statement of Direction has been updated to address 
questions around this amendment as well.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.







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