So the question then becomes, "Is BMS thinking about bringing back the separate ODBC driver install for Windows?" (since the only way to get the ODBC driver on a client machine now is to install the User tool).
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Tuesday, July 13, 2010 3:57 PM To: [email protected] Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** ? So that's to say that the ODBC driver is also going away then.....interesting. Not saying that at all. What is stated is that integrations currently done through the desktop client will not be supported moving forward. The ODBC driver is used, for example, to integrate with Crystal/Business Objects. That is not affected by this Statement of Direction. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Tuesday, July 13, 2010 1:31 PM To: [email protected] Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** David, I'm not sure that statement directly addresses the ODBC Driver....I don't know about BMC, but I don't personally consider the ODBC to be one and the same with the native client, I consider it a driver...it's a driver that gets installed with the client...but don't consider one the same as the other. So that's to say that the ODBC driver is also going away then.....interesting. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Tuesday, July 13, 2010 2:17 PM To: [email protected] Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Hi Dave, This is answered in the FAQ section of the Statement of Direction. * I have created an integration with the Remedy User client. Will that integration still be supported in the major or minor versions after AR System 7.6.03? * No. Because the Remedy User client itself will become unsupported, integrations with the Remedy User client will also become unsupported. BMC recommends that you consider creating an integration that works properly with the web client and BMC Remedy Mid Tier prior to the end of life for the Remedy User client. * How will the client provided in future versions interact with applications local to the user's desktop OS? * Traditional OLE or DDE integrations will not be supported. However, BMC is investigating methods to enable interaction between local applications while ensuring that security concerns are met. Details are not available at this time. * Where can I get assistance creating or implementing integrations for use by the web client? * A good source of assistance is the BMC Developer Network<http://communities.bmc.com/communities/index.jspa>, specifically the BMC Remedy AR System forum<http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system>. There have also been previous conversations here on the ARSList about being able to replicate the functionality on the web client using Javascript for many of the existing integrations done on the desktop client. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shellman, David Sent: Tuesday, July 13, 2010 1:01 PM To: [email protected] Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** David, You may not be able to answer this question here. I'll through it out there any way. We have a number of automated and manual processes that connect to the AR System from Access, Excel, perl, etc through the AR System ODBC Driver. With the desktop client coming to an end of life after 7.6.03 will there still be an ODBC driver or we need to look at an alternative solution in the future. Dave _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
