David, You may not be able to answer this question here. I'll through it out there any way.
We have a number of automated and manual processes that connect to the AR System from Access, Excel, perl, etc through the AR System ODBC Driver. With the desktop client coming to an end of life after 7.6.03 will there still be an ODBC driver or we need to look at an alternative solution in the future. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Tuesday, July 13, 2010 2:56 PM To: [email protected] Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Hi Peter, There are several options for this situation: 1. As announced, AR System 7.6.03 will include an embedded reporting engine that will enable ITSM OOTB reports to be displayed on the web client without the need for Crystal / Business Objects. Customers who use Crystal / Business Objects only for web-client reporting purposes may choose to use this option and remove Crystal / Business Objects from their environment. This addresses those customer who have not purchased the Crystal / Business Objects infrastructure needed to view reports on the web client. No additional purchase is therefore required. a. In addition, the most commonly used ITSM OOTB reports are being converted from Crystal to this new reporting technology so that they can be viewed on the web client without requiring Crystal / Business Objects Enterprise. 2. BMC has introduced an option to upgrade the BMC Analytics product to a premium version that can serve as the Business Objects Premium server necessary for integration with the AR System Mid-Tier. With this option, customers no longer need to purchase their Crystal or Business Objects Enterprise Server from SAP. This upgrade option has an additional benefit of being more economical in price than the offerings from SAP directly. 3. Customers who have invested in their Crystal / Business Objects environment will continue to be supported through the web client and integration with the Mid-Tier. Crystal / Business Objects support in AR System 7.6.03 is being updated to the Business Objects XI 3.1 version. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lammey, Peter A. Sent: Tuesday, July 13, 2010 11:42 AM To: [email protected] Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** David, How will Crystal Reporting for the Remedy ITSM applications be supported after version 7.6.03 if the Remedy User client is no longer going to be supported? Will any companies who adopt versions after 7.6.03 be required to purchase a Crystal Enterprise or BI Server and license it in order to use the OOB reports for ITSM? Thanks Peter Lammey ESPN IT Packaging and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Tuesday, July 13, 2010 2:28 PM To: [email protected] Subject: Statement of Direction regarding EOL of Remedy User client has been amended. ** I wanted to alert everyone that the following Statement of Direction has been amended. (Statement of Direction) End of Life for BMC Remedy User PDF<http://documents.bmc.com/products/documents/61/94/106194/106194.pdf> http://documents.bmc.com/products/documents/61/94/106194/106194.pdf The reason for amendment is as follows: Due to changes in market needs that occurred after the original statement in October 2009, the version number for AR System was changed to enable AR System to synchronize its version number with other BMC products releasing in the same time frame. In addition, BMC has accelerated the end-of-life for the Remedy User client to occur in the next major or minor release after 7.6.03. The FAQ section of the Statement of Direction has been updated to address questions around this amendment as well. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ________________________________ Please consider the environment before printing this e-mail. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
