There are other problems with Patch 4, I don't think Patch 4 or Patch 5 for midTier are any good, back down to Patch 3 and test.
On Jul 16, 2:09 pm, "Pierson, Shawn" <shawn.pier...@sug.com> wrote: > Ok folks, here is a weird one. I am having an issue with a custom > application that started after we upgraded the Mid Tier from 7.1 to 7.5 patch > 4. > > Basically, I have a console with a table field and an external qualification. > That qualification is set on Window Open, and it is based on what permission > group you are in. If you are in the CS group, it should show CS tickets, if > you are in the MH group, it should show MH tickets. This works fine in most > scenarios, except for the one that we normally operate in. Here are the ways > I've tested it: > > 1. If I access the Mid Tier as the end user, I see the wrong group's > tickets. > > 2. If I access the Windows User Tool as the end user, I see the correct > group's tickets. > > 3. If I access the Mid Tier as the end user *with active link logging > enabled*, I see the correct group's tickets. > > Granted, I am trying other ways of logging what is going on, but this sounds > like a bug in the Mid Tier to me. I've been able to reproduce this several > times and have a ticket open with BMC Support, but I wanted to see if anyone > else has run into issues like this before. > > Thanks, > > Shawn Pierson > Remedy Developer | Southern Union > > Private and confidential as detailed > here:http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access > the link, please e-mail sender. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
