This could actually be something else. I had something very similar happen back in version 7.0 - and it ended up being tied to the "sticky' setting on a load balancer. I would log in as user "A" but see user "B" in the logs, etc. The fact that turning on mid-tier Active Link logging also forces the Remedy server to re-read the preference record, which may also force it to correct itself somehow since it's updating the active user's information. If you're using a load balancer - check it out too.
William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, July 16, 2010 2:09 PM To: arslist@ARSLIST.ORG Subject: Schrödinger's Active Links on the Mid Tier ** Ok folks, here is a weird one. I am having an issue with a custom application that started after we upgraded the Mid Tier from 7.1 to 7.5 patch 4. Basically, I have a console with a table field and an external qualification. That qualification is set on Window Open, and it is based on what permission group you are in. If you are in the CS group, it should show CS tickets, if you are in the MH group, it should show MH tickets. This works fine in most scenarios, except for the one that we normally operate in. Here are the ways I've tested it: 1. If I access the Mid Tier as the end user, I see the wrong group's tickets. 2. If I access the Windows User Tool as the end user, I see the correct group's tickets. 3. If I access the Mid Tier as the end user *with active link logging enabled*, I see the correct group's tickets. Granted, I am trying other ways of logging what is going on, but this sounds like a bug in the Mid Tier to me. I've been able to reproduce this several times and have a ticket open with BMC Support, but I wanted to see if anyone else has run into issues like this before. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
