Ramesh, A Kinetic two-cents here. We are using Kinetic V4.0.3 with ARS 6.3 over here and are happy with it. Approx 800 users. Set up to allow web submissions of Service Requests to active directory (i.e. Move User, Deactivate Account, etc). Auto-generates Remedy Change Requests and Tasks. The customers really like it and Kinetic support is terrific.
Lawrence -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramesh (Rameshbabu) Peketi Nityananda Sent: Thursday, July 22, 2010 4:27 To: [email protected] Subject: Kinetic Request ** Hi All, We are currently on ARS 7.1 with our custom Help Desk application and we are evaluating SRM products (Kinetic Request, BMC SRM) for our Service Desk. I have gone through the product videos available in the (Kinetic Request) website and it looks very interesting. I just want to hear the experiences(pros, cons) you guys had in using Kinetic Request. Thanks, Ramesh. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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