Ramesh, I think Kinetic Request works really well and is a great solution to a bunch of business problems, as the others have responded.
The one thing that you probably haven't seen is their new Task Engine. It's still in beta but allows you to create reusable 'handlers' to move your data from a Kinetic Request into Remedy or any other system. So it makes it easy to expand Remedy/Kinetic's reach into the enterprise. I would suggest contacting them and requesting a demo of the Task Engine. ~~ Charley Whitt Rapid Technologies www.raptek.com On Jul 22, 2010, at 5:26 AM, Ramesh (Rameshbabu) Peketi Nityananda wrote: ** Hi All, We are currently on ARS 7.1 with our custom Help Desk application and we are evaluating SRM products (Kinetic Request, BMC SRM) for our Service Desk. I have gone through the product videos available in the (Kinetic Request) website and it looks very interesting. I just want to hear the experiences(pros, cons) you guys had in using Kinetic Request. Thanks, Ramesh. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
