Thank you Joe and LJ, I made a copy of the ACTL SRS:SRC:AddAttachment which is called from the 'Add Attachment' button on the SRS:ServiceRequestConsole form. This original ACTL of SRS:SRC:AddAttachment works on both WUT and Web client on a Service Request which is based on a 'mapped' SRD option. I updated the copied ACTL to address the form I created and the new button.
Looking further through the logs it looks like I did not do enough follow up. I need to research some current ACTL Guides, copy/update as needed. There is a ACTL SRS:SRC:DVFEventTrapAndProcess that I think is the next one to examine. I think I will test this just by adding the form I created to the ACTL and guides. If that works then I 'll make the copies, point those to my form and remove the new form from the original ACTL and guides. That way, if there is an upgrade in the future any replacement OOB ACTL and guides won't overwrite the connection to my form. Thanks to both of you for the informative conversation. I keep reading the manuals but obviously haven't caught everything the first, second or third time around. On Jul 21, 7:03 pm, Joe DeSouza <[email protected]> wrote: > Christine, > > If you are using the active link action perform-action-add-attachment, it is > not > compatible in the mid-tier. Refer to the work-flow guide where the > compatibility > of all such actions is listed on a matrix and this action is good only for the > user tool. > > Might (hopefully) work with a future release of the mid-tier as the user tool > is > scheduled to be deprecated.. > > Joe > > ________________________________ > From: Christine <[email protected]> > To: [email protected] > Sent: Wed, July 21, 2010 7:26:20 PM > Subject: Attachment works in WUT but not in Web Client > > Thanks to much assistance from people on this board I am close to replacing an > old app with a single Advance Interface Form. I have minimum workflow going - > warning messages, displaying/hiding/lockdown fields when needed. Ok.. so it > isn't much but I'm not a developer. > > When I test adding an attachment via the WUT the attachment is added without > problem. However, when I use the web client and test an attachment the > attachment fails. I can add an attachment post-creation when on the > ServiceRequestConsole form and choosing the 'Add' button in the Activity Log > area. This two-step process wouldn not be very clean for the users when > submitting requests. > > If the Button/ACTL I use to add the attachment is working on the WUT do I need > to set a parameter for this to work with the web client? Or am I better off > looking at the logs of the Activity Log area 'Add' button and tracking down > what > I need to do that way? Or... Undoubtedly I am missing something in the list of > options. > > Here is my setup: > ARS 7.1.00, Patch 002 > SRM; 2.2, Patch 004 > > Thanks much, > Christine > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
