Hi Listers,

In my Test environment, Session timeout is set to 60 minutes in Remedy
midtier servers. I have F5 load balancer in front of two midtier servers
and sticky bit is set to 120 minutes on the F5 load balancer.
Application timeout is set to 1 hour. When users are accessing the
application via web, users are getting session invalid or timed out
error before 60 minutes sometimes before 20 minutes . This is not
happening every time. It is intermittent. Has anyone faced this type of
issue and found any solution to resolve this?

I have tried setting the session time out in web.xml(located in
D:\ARSystem\Mid-Tier\WEB-INF) file of the midtier servers. But this
didn't resolve the issue.

Any help would be appreciated. Thanks.

Environment Details:

AR Server --7.1 patch 3
Miditer --7.1 patch 6
OS --Windows standard 2000
Database -- SQL 2005

Regards,

Radhika Aluru | Remedy Admin | Direct Line: +1 713 214 8270 | Mobile:
00919177708021

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