David, I read that line specifically, and it specifically lead me to believe that it did more than Fixed and Floating because with 'and so on' indicates more than just the two listed. I don't see why the volume would be all that much higher than the write licenses...the user is still logging in and logging out...they wouldn't need a different record for each time they make a modification....just when they are logged in and out, right?...same as Fixed...that is of course assuming that Remedy handles the read licensing the same way it does the Write...this I do not know because I've never seen the Remedy code.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Friday, July 30, 2010 12:58 PM To: [email protected] Subject: Re: License Tracking - Read Users Page 44 of the Configuration Guide: License Type: Type of license (fixed, floating, and so on). I acknowledge that our documentation person should probably not have added "and so on". If you want to track ALL licenses, that would be an enhancement as the feature was designed specifically to track purchased licenses. The goal was to provide a mechanism that customers could use to determine how their investment was being utilized - perhaps to make decisions of redistribution of licenses. For example, if a user had a fixed license assigned but had not logged in and consumed that license for 6 weeks, perhaps it would be better to assign them a floating license. Since there are unlimited read/restricted read licenses available with AR System, customers have no further economic burden if the read licenses increase or decrease in usage. In addition, the performance impact of tracking read licenses as well as write licenses may be noticeable on a system where users enter and leave the system in high volume with read licenses (since the entries are written to the DB each time). -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Friday, July 30, 2010 11:41 AM To: [email protected] Subject: Re: License Tracking - Read Users David, I thought the point of this feature was to replace turning on the User log to track user activity....I was under the impression that 'License Tracking' tracked ALL licenses...not just half of them. I want it to have a record to tell me when a user logged in, when they logged out, how much time was spent, etc, just the same as it does for Fixed/Float, but also for Read/Read Restricted.....this implementation seems to only half track your users license usage. I wasn't able to find ANY reference (I looked for quite some time today) to the fact that it only tracks write licenses...can you point me to that doc and page? If I want this to track ALL licenses, would that then be an enhancement request instead of a bug? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Friday, July 30, 2010 12:06 PM To: [email protected] Subject: Re: License Tracking - Read Users The feature does not currently track read and restricted read licenses since they are unlimited. The feature tracks only write licenses. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Friday, July 30, 2010 10:51 AM To: [email protected] Subject: Re: License Tracking - Read Users All, Can I get some people running 7.5 to run a test for me. I'm running 7.5 Patch 5 and Patch 6 here and have 'Enable License Tracking' turned on in the Admin Console. At this moment I'm not seeing any 'Read' or 'Read Restricted' records showing up in the 'AR System Historical License Usage' form. I seem to remember seeing this happening in Patch 4, but I don't have one installed at the moment....so is there any chance that I can get someone from using initial-Patch 4 to test this to see if you get accounting of a read/read restricted user logging in. TIA ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
