Hello everyone, I have a difficult problem. Workflow is setting a character field using the Application Generate GUID command. This command runs off a button and it creates a field to reference child tickets. The workflow does it's job very well. I was modifying it a little, and when testing, saw that the Run Process is running on more conditions than just the button. It runs when I open a ticket to view it. So the field is null, until I open the record.
No problem, run a log. Nada. Not even the field name is written to the log. I re-synched the search database (it worked! yaaaaay!) and disabled all the workflow (nothing unexpected showed up) that would set that field, again, all on a button, but the field was still set. Still no entry in an AL, Macro, API, Database, and Filter client-side log file. I exported all ojects and searched the file for the field name and for GUID. Nothing unexpected there - found the four AL's that the synch database showed me. I ran a server log for API, filters, thread, and aruser. Nothing in there an not much detail either. I bounced the server, just in case, but that didn't help. I searched tickets from way back, before I was there, to see if the field was created by workflow that has been in place, and yes, this field has been being set on open of a ticket for quite some time. Maybe this means that it's not causing a problem, but I want to find the workflow or process that is setting this field, and I can't. Any suggestions? Is there a setting in the ar.cfg file that would give me more detail in the server-side log files? Please help! ARS 6.3 patch 20 MS SQL 2000 WIN 2003 Enterprise Edition Drew Shuller Soto Cano Air Base Palmerola, Honduras _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
