I did, thanks for the hint and the info! Soto Cano bought Service Desk or HD 6 in 2003 or 2004 apparently. I thought that they never installed it, but if this field exists, would it have been added during install of that product?
Drew On Wed, Aug 4, 2010 at 12:00 PM, LJ LongWing <[email protected]> wrote: > That's a core 'guid' field...if you create a field with that ID it will > automatically get set to a GUID on creation of the record...check it out in > the docs. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Drew Shuller > Sent: Wednesday, August 04, 2010 11:46 AM > To: [email protected] > Subject: Re: Unable to trace workflow to find Run Process Set Fields > > It is! > > On Wed, Aug 4, 2010 at 11:43 AM, LJ LongWing <[email protected]> wrote: >> Drew, >> Is the field ID of this Char field 179 by chance? >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Drew Shuller >> Sent: Wednesday, August 04, 2010 10:58 AM >> To: [email protected] >> Subject: Unable to trace workflow to find Run Process Set Fields >> >> Hello everyone, I have a difficult problem. >> >> Workflow is setting a character field using the Application Generate >> GUID command. This command runs off a button and it creates a field to >> reference child tickets. The workflow does it's job very well. I was >> modifying it a little, and when testing, saw that the Run Process is >> running on more conditions than just the button. It runs when I open a >> ticket to view it. So the field is null, until I open the record. >> >> No problem, run a log. Nada. Not even the field name is written to the >> log. I re-synched the search database (it worked! yaaaaay!) and >> disabled all the workflow (nothing unexpected showed up) that would >> set that field, again, all on a button, but the field was still set. >> Still no entry in an AL, Macro, API, Database, and Filter client-side >> log file. I exported all ojects and searched the file for the field >> name and for GUID. Nothing unexpected there - found the four AL's that >> the synch database showed me. I ran a server log for API, filters, >> thread, and aruser. Nothing in there an not much detail either. I >> bounced the server, just in case, but that didn't help. >> >> I searched tickets from way back, before I was there, to see if the >> field was created by workflow that has been in place, and yes, this >> field has been being set on open of a ticket for quite some time. >> Maybe this means that it's not causing a problem, but I want to find >> the workflow or process that is setting this field, and I can't. >> >> Any suggestions? Is there a setting in the ar.cfg file that would give >> me more detail in the server-side log files? >> Please help! >> >> ARS 6.3 patch 20 >> MS SQL 2000 >> WIN 2003 Enterprise Edition >> >> Drew Shuller >> Soto Cano Air Base >> Palmerola, Honduras >> >> > ____________________________________________________________________________ >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> > ____________________________________________________________________________ > ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> > > > > -- > Drew > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > -- Drew _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
