This has been an ITSM feature for some years, Mark, though it does go through the AR System email forms to send the email.
What about creating an outgoing mail template that would simulate the look and feel? Rick -----Original Message----- From: "Brittain, Mark" <mbritt...@navisite.com> Sender: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> Date: Mon, 30 Aug 2010 10:41:59 To: <arslist@ARSLIST.ORG> Reply-To: arslist@ARSLIST.ORG Subject: Open Outlook email from ARS Hi All, Had an unusual request from a user that I thought I would post to the group. Is there a way for an active link to pop up an new Outlook email with information from the ticket populated. I suspect this would be similar to using MS Word as a spell checker. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com<mailto:mbritt...@navisite.com> (315) 453-2912 x5835 (Office) (315) 317.2897 (Cell) ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
