That's exactly the right approach. It's OLE. Look at: ftp://ftp.remedy.com/pub/ole/ There's some OLE examples out there
What you need are 4 OLE actions in your active Link: 1) Application( ).CreateItem( 0 ).Display( Type in value here ) 2) Application( ).ActiveInspector( ).CurrentItem( ).To( $Email To List$ ) 3) Application( ).ActiveInspector( ).CurrentItem( ).Body( $Basic Email Text$ ) 4) Application( ).ActiveInspector( ).CurrentItem( ).Subject( $Email Subject$ ) Here's how you add them: 1) In the New Action drop Down Select: OLE Automation 2) In the Automation Servers: window (on the left side) select OLE Local Servers 3) Scroll down till you see Microsoft Office Outlook (double click on it) 4) In the Type Library Information: window on the right, expand objects drop down 5) Select _Application Object and expand the drop down (you will see Methods listed under it) 6) Expand Methods 7) Double leftt click on _Application* Application( ) 8) Scroll down the list until you see: _IDispatch* CreateItem( OlItemType ItemType ) 9) Double click on that method 10) Down in the parmater List expand the CreateItem method you just added, and go down to the ? 11) Change the value there to 0 (its tricky and you have to double click on it a couple of times to change it to editable, but it does open up for you to modify it). 12) Make sure CreateItem is gay highlighted 13) Go back to the Type Library Information: 14) Under the Object List find: _Inspector Object 15) Expand _Inspector Object methods 16) Find void Display, double click on it Add the Action (Add action button in the upper right corner) That's The first OLE action you have to add, and should give you a good idea of how to add the OLE actions in an active link to open outlook. There's a .txt file in the FTP directory above that will give you the location of the other methods you'll have to add (may even be some code examples). HTH. Matt P. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Monday, August 30, 2010 9:42 AM To: [email protected] Subject: Open Outlook email from ARS ** Hi All, Had an unusual request from a user that I thought I would post to the group. Is there a way for an active link to pop up an new Outlook email with information from the ticket populated. I suspect this would be similar to using MS Word as a spell checker. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite [email protected]<mailto:[email protected]> (315) 453-2912 x5835 (Office) (315) 317.2897 (Cell) ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
