The error message you are seeing is coming from your mail server, not Remedy. You need to check with your mail administrators what the definition of spam is to determine why it thinks messages from ARS are being treated as such.
Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of David Durling Sent: 09 September 2010 14:59 To: [email protected] Subject: Email engine refuses to send messages it thinks are spam We have issues with Remedy refusing to sent outbound email due to its spam content. The problem is that this error also affects legitimate notices about tickets whose field data sometimes includes spam information. This can cause a group to not be notified about a case assigned to them. A severe error, message number 0 is logged, with text that begins: "554 5.7.1 Message refused because it is spam" Is there a way to disable or control this specific error check? I don't see any options to do so for the emaildaemon.properties file for either ARS 6.0 or 7.5. It would be especially great if it could be set to check only the headers (like the To: address), but not the message body. This occurs on both AR System 6.00.01 patch 1351 Email Engine 6.00.01 patch 1539 Solaris/Oracle as well as ARS 7.5.00 patch 006 Email Engine 7.5.00 patch 006 Solaris/Oracle Thanks, David Durling Enterprise Information Technology Services University of Georgia _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
