Enslin, We currently have a web service interface between Remedy ITSP and HP OVSD Incident modules. We will be upgrading those to ITSM 7/8 and HP Service Manager in the next year. My expectation is that this will not be a major rewrite of our Remedy interface, but I do not have much information from HP yet on the requirements of their side of it. We do not currently have a Change interface, but I expect we will be implementing one.
It would be great if the Remedy community came up with a standard interface we could deploy for these engagements with HP Service Manager. If any of you are already in the process of writing/upgrading your interface to work with Service Manager and are interested in sharing what you've done, please speak up! We would participate! Regards, Dennis Ruble Rockwell Collins Enslin Van Blerk - MWEB <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 09/10/2010 02:36 AM Please respond to [email protected] To [email protected] cc Subject Integration between HP Service Manager and Remedy ITSM 7 ** Good Morning all Does anyone know if there are an API available for Integration between HP Service Manager and Remedy ITSM 7? Only two modules will be necessary and that is Change and Incident Management. Thanks Enslin This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact [email protected] for a copy. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
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