It was set to EMAIL, I changed it last night to "clear" so that it would use the people default but still nothing is triggering. I created a junk filter to fire when the Assignee Group is changed and it does fire and send an email (not the best solution when there should be OOB functionality).
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Friday, October 08, 2010 8:09 AM To: arslist@ARSLIST.ORG Subject: Re: Group Notifications ** Is it set to email, though? Mine was set to Alert (which no one is using). Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Thursday, October 07, 2010 11:15 PM To: arslist@ARSLIST.ORG Subject: Re: Group Notifications ** Yes that record exists and is enabled. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Davin Lindner-Green Sent: Thursday, October 07, 2010 9:49 PM To: arslist@ARSLIST.ORG Subject: Re: Group Notifications ** Do you have a record in the NTE:CFG-Notification Events form with Notification Event Type = "System", Module Name = "Incident" and Notification Event = "Assignment"? Are the Group Notifications set to Yes? That should be the NTE CFG record for incident notification. HTH, Davin Lindner-Green On Oct 7, 2010, at 8:34 PM, Tommy Morris wrote: ** ARS 7.5p3 ITSM 7.6p1 Just rolled this version out live for the company and group notifications for incident records are not triggering. Notifications are not being sent when an Incident is assigned to a Group. Notifications are sent when an Incident is assigned to an individual. Notifications are sent for Tasks and Changes being assigned to a group but I cannot find a configuration to ensure that Group Notifications fire for incidents. Amazingly this is a major issue. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
