There is a defect for this from BMC. There are a number of filters for notifications that are supposed to fire on submit and have been changed to modify. defect SW00363715 You'll want to make sure this is corrected in your environment (NTE:NPC:ChkNotificationMsgExist_015 should fire on sumbit, not modify--same with NTE:NPC:ChkNotificationMsgExist=No_016) I think their might be one other as well.
Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Siddiqi, Wirasat (Contractor) Sent: Monday, January 24, 2011 9:46 AM To: [email protected] Subject: Re: Group Notifications ** Check the NTE:CFG-Notification Events form for following values. You need to have this setting for incident assignment messages to go out. Notification Event Type= System Default Module Name=Incident Notification Event=Assignment Remedy Notification Method=Email Group Notification=Yes Thanks, Wirasat ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Wilhelm, Chad E Sent: Friday, October 08, 2010 10:12 AM To: [email protected] Subject: Re: Group Notifications ** Are there any notifications in the NTE:SYS-NT Process Control? If there are then it maybe a escalation thread issue. Thank You, Chad Wilhelm Purdue University IT Customer Relations - Remedy Administrator From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sabyson Fernandes Sent: Friday, October 08, 2010 9:58 AM To: [email protected] Subject: Re: Group Notifications ** Check that escalations are running on the server. The group notifications are expanded to the group members by an escalation that created the records in the NTE notification form for members of the group. Sometimes escalations are disabled at the server configuration level when you do an install/upgrade and forget to re-enable them. Regards, Saby --- On Fri, 10/8/10, Tommy Morris <[email protected]> wrote: From: Tommy Morris <[email protected]> Subject: Group Notifications To: [email protected] Date: Friday, October 8, 2010, 3:34 AM ** ARS 7.5p3 ITSM 7.6p1 Just rolled this version out live for the company and group notifications for incident records are not triggering. Notifications are not being sent when an Incident is assigned to a Group. Notifications are sent when an Incident is assigned to an individual. Notifications are sent for Tasks and Changes being assigned to a group but I cannot find a configuration to ensure that Group Notifications fire for incidents. Amazingly this is a major issue. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
