The ITSM Suite Preconfigured Stack Installer is available under EPD within the ITSM Suite. In other words, it is only available for those customers who purchased the ITSM Suite Solution Pack. Under the ITSM Suite, you'll find the SSI in its own folder. Note that the Suite Stack Installer (SSI) is only available for Windows and Solaris - so if you look for it under a different operating system, you also will not see it.
The SSI is not available to customers who are still on the legacy sales model (e.g. those who purchased individual applications a la carte). -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rabi Tripathi Sent: Friday, October 08, 2010 1:42 PM To: [email protected] Subject: ITSM 7.6.03 Preconfigured Stack Installer. Where are they hiding it? So, I go to the the support site looking for this said stack installer. I can't find my way to the this new marvel. So EPD (electronic product dowonload) is new and improved. Nice, but what is this installer named? What tab is it on? Wait, only what I own is listed, not other software. Wait, I can request a trial. Hmm no I don't get the software after requesting a trial, but only a promise somebody will contact me. Not in 3 days. Forget EPD. Go back to the Downloads and Patches link. Too many ways to get to software downloads. EPD, or is Remedy still a heritage, or not a heritage? Who knows? Should I look under patch, or no patch? "03" would be the patch number, no? Search under "Remedy Heritage" "patch", and there is no such version as 7.6.03 and no patch 3 for 7.6...for IM/PM/CM and no product is either stacked or preconfigured there. Bummer. It looks like the heritage has been shed and modernity is upon us. So that's settled. May be. Wait, there's "A-Z Supported Product List. " This looks promising. They couldn't have missed the ITSM 7.6.03 preconfigured stack installer here. It starts with an alphabet, after all. They haven't stacked or preconfigured anything here either! It lists "Remedy IT Service Management Suite (Version 7.6.03)", which has a doc that says "Installation Notes for BMC Remedy ITSM Suite Preconfigured Stack 7.6.03.". Eeehaaaaaa, finally. Wait, this doc tells me to go back to the new and improved EPD! I swear it's not there in EPD. EPD seems designed to bar me from getting anything I don't already own. We only own some of the set of apps that are included in the said "ITSM 7.6.03 preconfigured stack" installer. So I shouldn't have been given the hope? Or may be the clever joke behind the new EPD was to challenge people's IQ which I am wondering if I have in low supply. Only today, I think. ?? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
