Thanks for the clarification David. --- On Sun, 10/10/10, Easter, David <[email protected]> wrote:
> From: Easter, David <[email protected]> > Subject: Re: ITSM 7.6.03 Preconfigured Stack Installer. Where are they hiding > it? > To: [email protected] > Date: Sunday, October 10, 2010, 10:55 PM > The ITSM Suite Preconfigured Stack > Installer is available under EPD within the ITSM > Suite. In other words, it is only available for those > customers who purchased the ITSM Suite Solution Pack. > Under the ITSM Suite, you'll find the SSI in its own > folder. Note that the Suite Stack Installer (SSI) is > only available for Windows and Solaris - so if you look for > it under a different operating system, you also will not see > it. > > The SSI is not available to customers who are still on the > legacy sales model (e.g. those who purchased individual > applications a la carte). > > -David J. Easter > Sr. Product Manager, Enterprise Service Management > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of > action expressed in this E-mail do not necessarily reflect > those of BMC Software, Inc. My voluntary participation in > this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for > BMC Software, Inc. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] > On Behalf Of Rabi Tripathi > Sent: Friday, October 08, 2010 1:42 PM > To: [email protected] > Subject: ITSM 7.6.03 Preconfigured Stack Installer. Where > are they hiding it? > > So, I go to the the support site looking for this said > stack installer. I can't find my way to the this new > marvel. > > So EPD (electronic product dowonload) is new and improved. > Nice, but what is this installer named? What tab is it on? > Wait, only what I own is listed, not other software. Wait, I > can request a trial. Hmm no I don't get the software after > requesting a trial, but only a promise somebody will contact > me. Not in 3 days. > > Forget EPD. Go back to the Downloads and Patches link. Too > many ways to get to software downloads. EPD, or is Remedy > still a heritage, or not a heritage? Who knows? > Should I look under patch, or no patch? "03" would be the > patch number, no? Search under "Remedy Heritage" "patch", > and there is no such version as 7.6.03 and no patch 3 for > 7.6...for IM/PM/CM and no product is either stacked or > preconfigured there. Bummer. It looks like the heritage has > been shed and modernity is upon us. So that's settled. May > be. > > Wait, there's "A-Z Supported Product List. " This looks > promising. They couldn't have missed the ITSM 7.6.03 > preconfigured stack installer here. It starts with an > alphabet, after all. > > They haven't stacked or preconfigured anything here either! > It lists "Remedy IT Service Management Suite (Version > 7.6.03)", which has a doc that says "Installation Notes for > BMC Remedy ITSM Suite Preconfigured Stack 7.6.03.". > Eeehaaaaaa, finally. > > Wait, this doc tells me to go back to the new and improved > EPD! I swear it's not there in EPD. EPD seems designed to > bar me from getting anything I don't already own. We only > own some of the set of apps that are included in the said > "ITSM 7.6.03 preconfigured stack" installer. > So I shouldn't have been given the hope? Or may be the > clever joke behind the new EPD was to challenge people's IQ > which I am wondering if I have in low supply. Only today, I > think. > > ?? > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers > Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers > Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
