So, I go to the the support site looking for this said stack installer. I can't
find my way to the this new marvel.
So EPD (electronic product dowonload) is new and improved. Nice, but what is
this installer named? What tab is it on? Wait, only what I own is listed, not
other software. Wait, I can request a trial. Hmm no I don't get the software
after requesting a trial, but only a promise somebody will contact me. Not in 3
days.
Forget EPD. Go back to the Downloads and Patches link. Too many ways to get to
software downloads. EPD, or is Remedy still a heritage, or not a heritage? Who
knows?
Should I look under patch, or no patch? "03" would be the patch number, no?
Search under "Remedy Heritage" "patch", and there is no such version as 7.6.03
and no patch 3 for 7.6...for IM/PM/CM and no product is either stacked or
preconfigured there. Bummer. It looks like the heritage has been shed and
modernity is upon us. So that's settled. May be.
Wait, there's "A-Z Supported Product List. " This looks promising. They
couldn't have missed the ITSM 7.6.03 preconfigured stack installer here. It
starts with an alphabet, after all.
They haven't stacked or preconfigured anything here either! It lists "Remedy IT
Service Management Suite (Version 7.6.03)", which has a doc that says
"Installation Notes for BMC Remedy ITSM Suite Preconfigured Stack 7.6.03.".
Eeehaaaaaa, finally.
Wait, this doc tells me to go back to the new and improved EPD! I swear it's
not there in EPD. EPD seems designed to bar me from getting anything I don't
already own. We only own some of the set of apps that are included in the said
"ITSM 7.6.03 preconfigured stack" installer.
So I shouldn't have been given the hope? Or may be the clever joke behind the
new EPD was to challenge people's IQ which I am wondering if I have in low
supply. Only today, I think.
??
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