Hi,
The place to look for this is in the user-log, that you turn on under
Admin Console > Server Info > Log Files.
You will find all user activities, including ITSM7, if you have at least
AR Server 7.1.0 patch something.
The full version of the RRR|License utility will give you exactly this
information. The test-version will give you the number of unused Fixed
licenses, but not the list of users.
Just upload a weeks worth of user-log, and RRR|License will give you the
exact number of licenses you can free by reassigning your licenses to the
most active users.
Come and see the RRR|License Tutorial at WWRUG10/Vendor Track!
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Hi ARSLIST,
>
> How can I find information about who has a FIXED license for ARS+ITSM
> and who is actually using it, so that I can perform a cleanup in users
> with fixed licenses, who is not using it?
>
> I know that I can find "License Review" information in "AR System
> Administration Console" > "Application" - but this only show me
> current users and when they logged in, and when they logged in last
> time - but when I switch to view a status of all ARS og ITSM
> application licenses in Remedy, then this list contain ALL users, also
> those who are not online, but it does not give me any last login time,
> and even if it did, then this login time would be the same for ITSM
> licenses as for the ARS license, also if the user did only use his ARS
> fixed license...
>
> I also know that I can run a User logging, but this seems to only
> provide me with information when a user perform a login and logout,
> and when a ARS fixed license is released.
>
> So I still need to find a way to get an overview of all ITSM
> application licenses, and when these has been used or not, so that
> those users who does not use their ITSM fixed licenses can be removed
> to free space for other users who actually need a ITSM fixed license
> in order to work.
>
> Thanks in advance.
>
> Kind regards
> Mr. Tee
>
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>
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