If you are on AR System 7.5.00 or later, you can also enable Historical License Usage within AR System itself.
A posting on this topic can be found here: http://communities.bmc.com/communities/message/97914#97914 -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Tuesday, October 12, 2010 6:28 AM To: [email protected] Subject: Re: How to view who is using their fixed ARS+ITSM licenses Hi, The place to look for this is in the user-log, that you turn on under Admin Console > Server Info > Log Files. You will find all user activities, including ITSM7, if you have at least AR Server 7.1.0 patch something. The full version of the RRR|License utility will give you exactly this information. The test-version will give you the number of unused Fixed licenses, but not the list of users. Just upload a weeks worth of user-log, and RRR|License will give you the exact number of licenses you can free by reassigning your licenses to the most active users. Come and see the RRR|License Tutorial at WWRUG10/Vendor Track! Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi ARSLIST, > > How can I find information about who has a FIXED license for ARS+ITSM > and who is actually using it, so that I can perform a cleanup in users > with fixed licenses, who is not using it? > > I know that I can find "License Review" information in "AR System > Administration Console" > "Application" - but this only show me > current users and when they logged in, and when they logged in last > time - but when I switch to view a status of all ARS og ITSM > application licenses in Remedy, then this list contain ALL users, also > those who are not online, but it does not give me any last login time, > and even if it did, then this login time would be the same for ITSM > licenses as for the ARS license, also if the user did only use his ARS > fixed license... > > I also know that I can run a User logging, but this seems to only > provide me with information when a user perform a login and logout, > and when a ARS fixed license is released. > > So I still need to find a way to get an overview of all ITSM > application licenses, and when these has been used or not, so that > those users who does not use their ITSM fixed licenses can be removed > to free space for other users who actually need a ITSM fixed license > in order to work. > > Thanks in advance. > > Kind regards > Mr. Tee > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
