Have you searched for the asset through Base Element? I had a user today who had the same issue because reconciliation only runs every two hours and they were not able to see assets on the AST:Computer System form unless they are reconciled
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of ftsnv Sent: Thursday, October 14, 2010 1:51 PM To: [email protected] Subject: Unable to Save CI's Manually in Asset Mgmt ** Hi Group, I am having problems saving CI's in the Asset forms. I have been trying to manually add a CI in Asset Management to either the ComputerSystem/Document/BulkInventory or any other form, but the data doesnt seem to be getting saved. When I search for my entry the request does not show up. Has anyone faced a similar situation? Is there any way that the reconciliation engine has been turned off? I am trying to troubleshoot the issue by going thorugh the logs but they don't seem to be helping much. Please let me know if you guys have any suggestions. We have made some changes in Asset over the past week. That may have contibuted to this failure. I would like to know any similar experiences and how they have been dealt. (Backup is not an option.) Thanks Siva _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
