Could you list the order of actions in your AL's and the number of AL's you are using to achieve what you are doing?
Joe From: Ron Legters Sent: Tuesday, October 19, 2010 7:14 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Set Fields action oddness ** You're correct. The set fields happens by a menu choice on one AL. I can then see data populated in the fields it's setting. I have a button, and when I click it, it's supposed to open a CRQ whose ID was just set into the 'Originating CRQ' field, which I can see has happened. I added a message action to the button AL to see why the CRQ wasn't opening, and the message tells me that 'Originating CRQ' is empty. Thanks, Ron Legters ITIL Tools & Process Admin From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brien Dieterle Sent: Tuesday, October 19, 2010 3:41 PM To: [email protected] Subject: Re: Set Fields action oddness ** So you have two ALs-- one triggered by a menu choice and another via a button? The menu AL sets some fields. The button AL cannot see these field values? You are adding the message action within the Button AL right, and not the same AL that is doing the set fields? I ask because I don't think you can access the TR values of one action by another action within a single AL. Brien On 10/19/2010 3:10 PM, Joe Martin D'Souza wrote: ** Ron, You might have already checked this but just thought I'd remind you to if you haven't. Check the order of when the message is triggered and when the set field action happens.. The message might be happening before the set fields.. Joe From: Ron Legters Sent: Tuesday, October 19, 2010 3:07 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Set Fields action oddness ** I'm stumped here. I've got a set fields action firing from a menu choice. It sets several fields on the current form from another form. The fields display just fine, they look like they've been set, but when I try and fire workflow using the new values, they behave as if they're empty. Specifically, the 'set fields' puts a CRQ number in a field I've called 'Originating CRQ', and there's a button to then display that CRQ. To troubleshoot, I added a message action, and the message says there's no value in 'Originating CRQ' (It says 'Originating CRQ = ') What perfectly obvious thing am I missing here? ARS 7.0.1 ITSM 7.2 Windows Server 2003 SQL 2005 Thank you, Ron Legters ITIL Tools & Process Administrator UNIVAR Business Information Services 17425 NE Union Hill Road Redmond, WA 98052 USA +1 425 889 3952 Work [email protected] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
