Well, I was hoping someone had quick answer, and I wouldn't have to write a
really long message, but I guess not, so here goes:
Full Details: We have a process where users create a Change Request to request
a Change Template be created. The CRQ ID of that change is then stored in the
resulting template in the 'Originating CRQ' field. There's a 'View CRQ' button
on the Template form which displays the 'Originating CRQ'. When a user uses
that template to create a new Change Request, the 'Originating CRQ' number gets
populated from the Template, and there's a button with the same fieldid as on
the Template which fires the same workflow to view the CRQ. This works on the
Template form, but not on the Infrastructure Change form.
Workflow on the Infrastructure Change form:
Field:Standard Change Name - has a menu of available Templates to select from.
On Menu Choice we fire:
Active Link: Standard Change Select
Action 1 - Set Fields from CHG:Template where $Standard Change
Name$ = 'Template Name'
(among other fields) Originating CRQ - > Originating CRQ (these have the same
fieldID on both the Template and Infrastructure Change forms.)
At this point I can see the 'Originating CRQ' displaying on the Change Form.
On Button click for field 'View CRQ' we fire:
Active Link: CHG:CRQ:STD-ViewOrig
Action 1 - Message - "Originating CRQ = "$Originating CRQ$"
(just added this for troubleshooting)
Action 2 - Open Window; form CHG:Infrastructure Change; Window
Type=Display; Display Type=Detail Only
Qualification: $Originating CRQ$ =
'Infrastructure Change ID'
When this fires, the Message action displays 'Originating CRQ = (ARNOTE
10000)', and of course since the AL thinks Originating CRQ is null (or blank?)
it doesn't find a matching CRQ, and it opens a Change Request window with no
data.
Thank you very much for your time. :-)
Thanks,
Ron Legters
ITIL Tools & Process Admin
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, October 19, 2010 5:18 PM
To: [email protected]
Subject: Re: Set Fields action oddness
**
Could you list the order of actions in your AL's and the number of AL's you are
using to achieve what you are doing?
Joe
From: Ron Legters<mailto:[email protected]>
Sent: Tuesday, October 19, 2010 7:14 PM
Newsgroups: public.remedy.arsystem.general
To: [email protected]<mailto:[email protected]>
Subject: Re: Set Fields action oddness
**
You're correct. The set fields happens by a menu choice on one AL. I can then
see data populated in the fields it's setting. I have a button, and when I
click it, it's supposed to open a CRQ whose ID was just set into the
'Originating CRQ' field, which I can see has happened. I added a message action
to the button AL to see why the CRQ wasn't opening, and the message tells me
that 'Originating CRQ' is empty.
Thanks,
Ron Legters
ITIL Tools & Process Admin
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Brien Dieterle
Sent: Tuesday, October 19, 2010 3:41 PM
To: [email protected]
Subject: Re: Set Fields action oddness
**
So you have two ALs-- one triggered by a menu choice and another via a button?
The menu AL sets some fields. The button AL cannot see these field values?
You are adding the message action within the Button AL right, and not the same
AL that is doing the set fields? I ask because I don't think you can access
the TR values of one action by another action within a single AL.
Brien
On 10/19/2010 3:10 PM, Joe Martin D'Souza wrote:
**
Ron,
You might have already checked this but just thought I'd remind you to if you
haven't.
Check the order of when the message is triggered and when the set field action
happens.. The message might be happening before the set fields..
Joe
From: Ron Legters<mailto:[email protected]>
Sent: Tuesday, October 19, 2010 3:07 PM
Newsgroups: public.remedy.arsystem.general
To: [email protected]<mailto:[email protected]>
Subject: Set Fields action oddness
**
I'm stumped here. I've got a set fields action firing from a menu choice. It
sets several fields on the current form from another form. The fields display
just fine, they look like they've been set, but when I try and fire workflow
using the new values, they behave as if they're empty.
Specifically, the 'set fields' puts a CRQ number in a field I've called
'Originating CRQ', and there's a button to then display that CRQ. To
troubleshoot, I added a message action, and the message says there's no value
in 'Originating CRQ' (It says 'Originating CRQ = ')
What perfectly obvious thing am I missing here?
ARS 7.0.1
ITSM 7.2
Windows Server 2003
SQL 2005
Thank you,
Ron Legters
ITIL Tools & Process Administrator
UNIVAR Business Information Services
17425 NE Union Hill Road
Redmond, WA 98052 USA
+1 425 889 3952 Work
[email protected]<mailto:[email protected]>
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