We sometimes need to re-start the email engine to have those emails going.

On Fri, Nov 5, 2010 at 12:26 PM, Ramey, Anne <[email protected]> wrote:

> I've had some email errors today, and when I click send in the error-ed
> message, the "Send Message" gets changed back to Yes, but the message never
> appears to retry.  I've run a report on those messages and the new once that
> are going out--but they appear the same  (I though maybe a hidden field/flag
> wasn't getting set).  Any idea why they aren't going or how I can get them
> to send?
>
> ARS 7.1 p 11
> ITSM 7.0.3 p 9
> Oracle 10g
> Linux RHEL4
>
> Anne Ramey
> ***********************************
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>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> [email protected]] On Behalf Of Guillaume Rheault
> Sent: Thursday, November 04, 2010 10:36 AM
> To: [email protected]
> Subject: Possibly spam: Re: AR System Email Messages - Error Behaviour?
>
> I think this is the first time that somebody has asked this question.
> It does not retry by default. I think you would need to create some custom
> functionality to accomplish like, such as an escalation that queries the
> emails not sent because of an error and reset the flag to send it again.
>
> Guillaume
>
> ________________________________________
> From: Action Request System discussion list(ARSList) [[email protected]]
> on behalf of koray [[email protected]]
> Sent: Thursday, November 04, 2010 7:40 AM
> To: [email protected]
> Subject: AR System Email Messages - Error Behaviour?
>
> Hello together,
>
> I have one simple question: If an outgoing e-mail message is set to
> Error on ARS Email Messages form, does the system try re-sending it
> with any intervals?
>
> Thanks in advance,
> Koray
>
>
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