Hi John
To avoid these sort of issues with DST you should not schedule time sensitive escalations between 12 midnight and 2 AM. What actually happens in the Fall is that the time goes to 1 AM, then changes back to 12 midnight. So, Remedy's behavior was correct - it fired at 1 AM, then fired again at 1 AM - there were 2 x 1 AMs that day. Looking back from after the DST change, the first 1AM 'looks' like 12 midnight, but at the time it occurred it was 1 AM. To avoid this you need to schedule your escalation to run after 1 AM, for example 1:07 AM. There will never be more than one of those. but there could be none - see below. In the spring, the clocks go to 1AM, then jump to 2AM, so any escalations scheduled between 1 and 2 AM will be skipped. The solution is to schedule your escalations to occur before midnight or after 2 AM if this is a concern to you. That way there will always only be one occurrence per day. HTH David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> ITIL - SaaS - On Premise _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of J Kovalcik Sent: Tuesday, November 16, 2010 8:20 PM To: arslist@ARSLIST.ORG Subject: DST and Escalations Listers, Just wanted to see if anyone is having these same issues. We have a Time escalation that runs every weekday at 1:00pm. This past week the escalation ran at 12:00 noon on Monday right after DST had changed. The next occurrence it ran at the proper time of 1:00pm. Any help would be appreciated. Thanks, John Kovalcik _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
<<image001.gif>>
