What happens exactly? do they get an error message? does anything happen? will it be possible for you to turn the Active Link logs on and see what is happening. Bit difficult to tell you what is happening without a bit more information.
This song is ending but the story never ends (Dr.Who) Shafqat Ayaz --- On Mon, 11/22/10, rajat sharma <[email protected]> wrote: From: rajat sharma <[email protected]> Subject: Reopen Button in SRM To: [email protected] Date: Monday, November 22, 2010, 11:38 PM ** Hi List, Users are unable to reopen the ticket from "Reopen" button in the SRM console. Has anyone faced this issue before ? Do you know the root-cause ? Environment: ARSystem: 7.5 patch002 Platform: AIX Database: Oracle 10g BMC Atrium CMDB: 7.5 patch004 BMC Drift: 7.5 SRM: 2.2 patch003 Thanks, Rajat _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
