What happens exactly? This issue occurs when a user presses the Reopen button in the SRM module. There Reopen comments are getting updated in thre WorkInfo field. Then he gets the error message. do they get an error message? Yes, they do. "You do not have authority to modify incident You must be a member or an associate member of either the owner group (service desk) or the assigned group.ARERR 1291018." will it be possible for you to turn the Active Link logs on and see what is happening ? Yes, Please let me know in the logs what should i look for.
Thanks, Rajat On Thu, Nov 25, 2010 at 11:29 AM, Shafqat Ayaz <[email protected]> wrote: > ** What happens exactly? do they get an error message? does anything > happen? will it be possible for you to turn the Active Link logs on and see > what is happening. > Bit difficult to tell you what is happening without a bit more information. > > *This song is ending but the story never ends (Dr.Who) > > Shafqat Ayaz* > > > > > --- On *Mon, 11/22/10, rajat sharma <[email protected]>* wrote: > > > From: rajat sharma <[email protected]> > Subject: Reopen Button in SRM > To: [email protected] > Date: Monday, November 22, 2010, 11:38 PM > > ** > Hi List, > > Users are unable to reopen the ticket from "Reopen" button in the SRM > console. > Has anyone faced this issue before ? Do you know the root-cause ? > Environment: > ARSystem: 7.5 patch002 > Platform: AIX > Database: Oracle 10g > BMC Atrium CMDB: 7.5 patch004 > BMC Drift: 7.5 > SRM: 2.2 patch003 > > Thanks, > Rajat > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
