The big problem is that the two apps were developed by different people that did not communicate and work together and probably did not even know *HOW* to use the product.
This was how it was years and years ago and then Ms Diva Deaver fixed things and it appears that now it is broken again! That's what I think. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Wednesday, December 01, 2010 3:58 PM To: [email protected] Subject: inconsistency between incident and change modules No issues, just trying to understand why.. ARS 7.1 ITSM 7.0.03 If I open CHG:Infrastructure Change form in search mode, I am not able to select any of the Operational Cat tiers. Now if I open HPD:Help Desk form in search mode I am able to select Operational Cat tiers. Why the difference??? My first thought was that maybe the Ops tiers where setup differently (i.e. the change tiers were company specific and incident tiers were not), but they are not. they are setup exactly the same; company specific. My second thought was that perhaps an active link was setting company info on the INC side when the form is opened in search mode. I ran an AL log but did not identified anything that was setting the company name. As of now, I cannot come up with a good answer as to why the ops tiers are available on a blank search on the INC module but not on the CHG module. Any thoughts???? Thanks, Marcelo ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
