Update: the logging didn't appear to turn up anything unusual; dev logs are almost identitical to prod logs (and it works in prod)
However, I should add that the target form is an ARDBC LDAP vendor form. I tested several other filters and created a new one. It appears that ALL filters with Set Fields actions (tested thus far) using this vendor form are failing. Again, I can do set fields in an Active Link via button and it works fine. And again, its working in production as expected. Dev: 7.6.03 Build 01 Prod: 7.5.00 Patch 2 Any thoughts? Thanks everyone! Eli -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Friday, December 03, 2010 12:38 AM To: [email protected] Subject: Re: weird filter behavior 7.6.03 Hi, Turn on FLTR/API/SQL logging and check what is really happening. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Good evening list! > > We've been testing ARS 7.6.03 in a development environment and I > encountered some strange behavior today. I have a simple "Set Fields" > action that happens in a filter when the form is modified. It sets > fields from a second form based on "Login ID" = "Login ID". If no > records match, it sets fields to null. Well, I copy the login ID > value from form 1 and paste it in search mode in form 2 and it pulls > up a record. Yet every time I modify form 1, it sets all my fiends to null. > Log files indicate the Set Fields action found no matches. I added a > button to form 1 to perform the same actions using an Active Link...it > works fine. This SAME filter also works fine in Production which is > ARS 7.5.07. > > Has anyone else run into this? I'm not quite sure where to go from > here. > > Thanks! > Eli > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
