Are both prod and dev servers pointing to the same LDAP server with the same credentials? Also, are both production and dev running the same server and patch levels?
Sounds like some oddity in the LDAP/ARDBC configuration - at least that would be the first place I looked. Check the timestamp on the ardbcldap.dll/so tomake sure both servers have the same version. Also, verify the API calls being made by the Active Link vs Filter using the API logging. It may relate to some difference in the call being made (GE vs GLEWF, for example). Check it out and let us know what you've found. On Fri, Dec 3, 2010 at 10:04 AM, Eli Schilling <[email protected]>wrote: > Update: the logging didn't appear to turn up anything unusual; dev logs > are almost identitical to prod logs (and it works in prod) > > However, I should add that the target form is an ARDBC LDAP vendor form. > I tested several other filters and created a new one. It appears that > ALL filters with Set Fields actions (tested thus far) using this vendor > form are failing. Again, I can do set fields in an Active Link via > button and it works fine. > > And again, its working in production as expected. > > Dev: 7.6.03 Build 01 > Prod: 7.5.00 Patch 2 > > Any thoughts? > > Thanks everyone! > > Eli > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: Friday, December 03, 2010 12:38 AM > To: [email protected] > Subject: Re: weird filter behavior 7.6.03 > > Hi, > > Turn on FLTR/API/SQL logging and check what is really happening. > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > logs. > Find these products, and many free tools and utilities, at > http://rrr.se. > > > Good evening list! > > > > We've been testing ARS 7.6.03 in a development environment and I > > encountered some strange behavior today. I have a simple "Set Fields" > > action that happens in a filter when the form is modified. It sets > > fields from a second form based on "Login ID" = "Login ID". If no > > records match, it sets fields to null. Well, I copy the login ID > > value from form 1 and paste it in search mode in form 2 and it pulls > > up a record. Yet every time I modify form 1, it sets all my fiends to > null. > > Log files indicate the Set Fields action found no matches. I added a > > button to form 1 to perform the same actions using an Active Link...it > > > works fine. This SAME filter also works fine in Production which is > > ARS 7.5.07. > > > > Has anyone else run into this? I'm not quite sure where to go from > > here. > > > > Thanks! > > Eli > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 > www.wwrug.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
