All
I have a need to implement creating multiple tasks to an Incident for
assignment to various groups.
I see that there is a solution for this (Task Groups)with the Change
Management, but ony ad hoc tasks are available for Incident Managment by
befault.
It looks like the framework is there for this but the documentation I've read
so far is vague on what needs to be done to implement this feature.
I would appreciate any comments or suggestions from others on how to go about
implementing this.
I'm using version Remedy 7.1 Patch 6
Thanks
Kevin
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