There is a patch for ITSM to allow you to do this. For ITSM 7.0.03, it is patch 9002.
Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Thornley Sent: Monday, December 06, 2010 10:17 AM To: [email protected] Subject: Incident Management and Tasks ** All I have a need to implement creating multiple tasks to an Incident for assignment to various groups. I see that there is a solution for this (Task Groups)with the Change Management, but ony ad hoc tasks are available for Incident Managment by befault. It looks like the framework is there for this but the documentation I've read so far is vague on what needs to be done to implement this feature. I would appreciate any comments or suggestions from others on how to go about implementing this. I'm using version Remedy 7.1 Patch 6 Thanks Kevin _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
