Anne, What version of ITSM are you using?
We're on 7.5. Rebecca On Tue, Dec 7, 2010 at 2:03 PM, Ramey, Anne <[email protected]> wrote: > ** > > There is a patch for ITSM to allow you to do this. For ITSM 7.0.03, it is > patch 9002. > > > > Anne Ramey > > *********************************** > > *E-mail correspondence to and from this address may be subject to the > North Carolina Public Records Law and may be disclosed to third parties only > by an authorized State Official.* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Kevin Thornley > *Sent:* Monday, December 06, 2010 10:17 AM > *To:* [email protected] > *Subject:* Incident Management and Tasks > > > > ** > > > All > > I have a need to implement creating multiple tasks to an Incident for > assignment to various groups. > I see that there is a solution for this (Task Groups)with the Change > Management, but ony ad hoc tasks are available for Incident Managment by > befault. > It looks like the framework is there for this but the documentation I've > read so far is vague on what needs to be done to implement this feature. > > I would appreciate any comments or suggestions from others on how to go > about implementing this. > > I'm using version Remedy 7.1 Patch 6 > > Thanks > Kevin > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
