Are you getting these errors on every polling attempt? If you can
access the email account being polled, perhaps the first message in it
is creating the problem. You could try moving it to another mail folder
or deleting it.
I agree it would be nice if Remedy would store messages it could not
process. What helps me some, if possible, is to have incoming messages
forwarded both to an account that's polled by Remedy and a 2nd account
for temporary storage so I can look in that second account whenever
something is lost.
David Durling
On 12/21/2010 11:38 AM, Kemes, Lisa wrote:
**
I know, I HATE that!! Why can’t they at least save all the text and
throw it into a “rejected” form or something so we at least have a
clue of where it came from and what it was.
I restarted the email engine and the errors continued.
I finally understand a little better what fields these errors are
referring to though. There are no customized forms with these same
field id’s.
This is weird, but I’m still investigating! Thanks for everyone’s
help.
Lisa
*From:*Action Request System discussion list(ARSList)
[mailto:[email protected]] *On Behalf Of *Mattias Sörlin *Sent:*
Tuesday, December 21, 2010 10:46 AM *To:* [email protected]
*Subject:* SV: stderr.log
**
Hi,
Restart the email engine service and the errors should go away.
To bad the emails are eaten by email engine and will never be seen
again.
"Message will be deleted without logging in email messages form
because there is an error on submit."
Best regards ** *Mattias Sörlin* **
------------------------------------------------------------------------
*Från:*Action Request System discussion list(ARSList)
[mailto:[email protected]] *För *Kemes, Lisa *Skickat:* den 21
december 2010 15:14 *Till:* [email protected] *Ämne:* stderr.log
**
I’m getting these errors over and over again on our stderr.log file
(never saw them before).
Dec 21, 2010 9:11:20 AM com.bmc.arsys.emaildaemon.LoggingModule
doWork
SEVERE: ERROR (311): Field ID is not related to this form; 18100
ERROR (311): Field ID is not related to this form; 18091
ERROR (311): Field ID is not related to this form; 18104
ERROR (311): Field ID is not related to this form; 18096
ERROR (311): Field ID is not related to this form; 18103
ERROR (311): Field ID is not related to this form; 18082
ERROR (311): Field ID is not related to this form; 179
ERROR (311): Field ID is not related to this form; 18084
ERROR (311): Field ID is not related to this form; 18099
ERROR (311): Field ID is not related to this form; 18098
ERROR (311): Field ID is not related to this form; 18093
ERROR (311): Field ID is not related to this form; 18092
ERROR (311): Field ID is not related to this form; 18087
ERROR (311): Field ID is not related to this form; 18089
ERROR (311): Field ID is not related to this form; 18088
ERROR (311): Field ID is not related to this form; 18085
ERROR (311): Field ID is not related to this form; 18086
ERROR (311): Field ID is not related to this form; 18090
I looked at the arschema and these form ID’s are not what I would
expect (our form ID’s go up to 600).
*Lisa Kemes***
AR System Developer
Tyco Electronics
717-810-2408 tel
717-602-9460 cell
[email protected] <mailto:[email protected]>
_attend WWRUG11 www.wwrug.com <http://www.wwrug.com> ARSlist: "Where
the Answers Are"_
_attend WWRUG11 www.wwrug.com <http://www.wwrug.com> ARSlist: "Where
the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
--
David Durling 706-542-0223
Enterprise IT Services [email protected]
University of Georgia
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