Lisa- I have been having a similar problem lately--a random piece of mail just disappears from the inbox but doesn't make it into the Message form. I also save a copy in another folder, but only on this mailbox and for this customer. The interesting thing is its always the same guy sending, and it seems to primarily happen between 4:20-4:35pm. The mail gets picked up and then disappears. But, if I forward my copy back into the mailbox it gets picked up and handled by the email engine correctly. The one thing I did notice is that the ones I caught recently all had a read receipt requested. I thought I had hit on the solution to the problem, but when I sent my own mail through with a read receipt request it went in as expected. Don't have a solution yet, but I still think the read receipt is part of the problem.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa Sent: Tuesday, December 21, 2010 1:14 PM To: [email protected] Subject: Re: stderr.log Dave, That's exactly what's happening. We deleted the email and now the errors have stopped. Still figuring out why it's erroring.... I appreciate everyone's discussion on this. Thank you very much. We are still on 7.1 p7 ARS (email engine is at this version as well) Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of David Durling Sent: Tuesday, December 21, 2010 12:08 PM To: [email protected] Subject: Re: stderr.log Are you getting these errors on every polling attempt? If you can access the email account being polled, perhaps the first message in it is creating the problem. You could try moving it to another mail folder or deleting it. I agree it would be nice if Remedy would store messages it could not process. What helps me some, if possible, is to have incoming messages forwarded both to an account that's polled by Remedy and a 2nd account for temporary storage so I can look in that second account whenever something is lost. David Durling On 12/21/2010 11:38 AM, Kemes, Lisa wrote: > ** > > I know, I HATE that!! Why can't they at least save all the text and > throw it into a "rejected" form or something so we at least have a > clue of where it came from and what it was. > > I restarted the email engine and the errors continued. > > I finally understand a little better what fields these errors are > referring to though. There are no customized forms with these same > field id's. > > This is weird, but I'm still investigating! Thanks for everyone's > help. > > Lisa > > *From:*Action Request System discussion list(ARSList) > [mailto:[email protected]] *On Behalf Of *Mattias Sörlin *Sent:* > Tuesday, December 21, 2010 10:46 AM *To:* [email protected] > *Subject:* SV: stderr.log > > ** > > Hi, > > Restart the email engine service and the errors should go away. > > To bad the emails are eaten by email engine and will never be seen > again. > > "Message will be deleted without logging in email messages form > because there is an error on submit." > > Best regards ** *Mattias Sörlin* ** > > ---------------------------------------------------------------------- > -- > > *Från:*Action Request System discussion list(ARSList) > [mailto:[email protected]] *För *Kemes, Lisa *Skickat:* den 21 > december 2010 15:14 *Till:* [email protected] *Ämne:* stderr.log > > ** > > I'm getting these errors over and over again on our stderr.log file > (never saw them before). > > Dec 21, 2010 9:11:20 AM com.bmc.arsys.emaildaemon.LoggingModule > doWork > > SEVERE: ERROR (311): Field ID is not related to this form; 18100 > > ERROR (311): Field ID is not related to this form; 18091 > > ERROR (311): Field ID is not related to this form; 18104 > > ERROR (311): Field ID is not related to this form; 18096 > > ERROR (311): Field ID is not related to this form; 18103 > > ERROR (311): Field ID is not related to this form; 18082 > > ERROR (311): Field ID is not related to this form; 179 > > ERROR (311): Field ID is not related to this form; 18084 > > ERROR (311): Field ID is not related to this form; 18099 > > ERROR (311): Field ID is not related to this form; 18098 > > ERROR (311): Field ID is not related to this form; 18093 > > ERROR (311): Field ID is not related to this form; 18092 > > ERROR (311): Field ID is not related to this form; 18087 > > ERROR (311): Field ID is not related to this form; 18089 > > ERROR (311): Field ID is not related to this form; 18088 > > ERROR (311): Field ID is not related to this form; 18085 > > ERROR (311): Field ID is not related to this form; 18086 > > ERROR (311): Field ID is not related to this form; 18090 > > I looked at the arschema and these form ID's are not what I would > expect (our form ID's go up to 600). > > *Lisa Kemes*** > > AR System Developer > > Tyco Electronics > > 717-810-2408 tel > > 717-602-9460 cell > > [email protected] <mailto:[email protected]> > > _attend WWRUG11 www.wwrug.com <http://www.wwrug.com> ARSlist: "Where > the Answers Are"_ > > _attend WWRUG11 www.wwrug.com <http://www.wwrug.com> ARSlist: "Where > the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- David Durling 706-542-0223 Enterprise IT Services [email protected] University of Georgia _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
