Mark, In addition to Shawn's comments, I will also add that in addition to patches, you need to be on the latest version of the Hummingbird DB that RKM uses. I believe the latest patch includes that but if not, BMC support will not go any further if you are on an older version.
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Monday, January 10, 2011 10:11 AM To: [email protected] Subject: Re: Knowledge Management Install I would suggest putting it on a different server entirely because we ran into some API issues trying to install it on the same server as the Mid Tier. It looks like you are using your application server, so you may not have conflicting versions of Tomcat, but there is still a potential somewhere for some sort of conflict. Also, whether you like it or not, the application is web-based. RKM has literally nothing to do with Remedy aside from some minor integrations, so it won't be like dealing with another Remedy app. It's dealing with a another third party app that can be integrated with Remedy to populate it's users and groups, populate the dropdowns from the Product Catalog and such, and you can integrate from Remedy apps to be able to display RKM in View Fields. You should look through the steps to integrating it with Incident Management, because you could leverage some of that workflow to integrate it with your custom apps. The only other thing to keep in mind is to be current on all patches, and hope for the best. If all doesn't go well (I've never had an install without some issues), Carrie at BMC is a wizard at supporting the product. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Friday, January 07, 2011 3:18 PM To: [email protected] Subject: Knowledge Management Install ** Hi All & TGIF, I am planning on installing Knowledge Management 7.1 and am looking for any helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan is not to use the web interface, just the RUT. Integration with my custom forms will likely be a challenge but other than that it appears straightforward. Sounds too good to be true, what am I missing? One question that immediately come to mind is the installation directory. The Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok if the AR Server is in another directory (/remedy/ar63/) or do they need to be together? Thanks and have a great weekend. Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite [email protected] (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
