When I installed the latest RKM patch (or was it the one before it?), it did include the Hummingbird install as a part of applying it. I seem to recall having issues about getting the correct license or something, but that may have been an earlier version of it. Also, I seem to recall that in my environment I had to get a "special" rkm war file that addressed some issues I encountered, even after applying the latest patch. That may not be an issue for most people, but we're using multi-tenancy and I've had to customize the results lists and some of the other things in the config file for RKM.
Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, January 10, 2011 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management Install ** Mark, In addition to Shawn's comments, I will also add that in addition to patches, you need to be on the latest version of the Hummingbird DB that RKM uses. I believe the latest patch includes that but if not, BMC support will not go any further if you are on an older version. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Monday, January 10, 2011 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management Install I would suggest putting it on a different server entirely because we ran into some API issues trying to install it on the same server as the Mid Tier. It looks like you are using your application server, so you may not have conflicting versions of Tomcat, but there is still a potential somewhere for some sort of conflict. Also, whether you like it or not, the application is web-based. RKM has literally nothing to do with Remedy aside from some minor integrations, so it won't be like dealing with another Remedy app. It's dealing with a another third party app that can be integrated with Remedy to populate it's users and groups, populate the dropdowns from the Product Catalog and such, and you can integrate from Remedy apps to be able to display RKM in View Fields. You should look through the steps to integrating it with Incident Management, because you could leverage some of that workflow to integrate it with your custom apps. The only other thing to keep in mind is to be current on all patches, and hope for the best. If all doesn't go well (I've never had an install without some issues), Carrie at BMC is a wizard at supporting the product. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, January 07, 2011 3:18 PM To: arslist@ARSLIST.ORG Subject: Knowledge Management Install ** Hi All & TGIF, I am planning on installing Knowledge Management 7.1 and am looking for any helpful hints, or issues that I might encounter. Currently I am running ARS 6.3 patch 20, Oracle 9.2 on SunOS 5.9 and all forms are custom made. Current plan is not to use the web interface, just the RUT. Integration with my custom forms will likely be a challenge but other than that it appears straightforward. Sounds too good to be true, what am I missing? One question that immediately come to mind is the installation directory. The Installation Guide say the default location is /usr/local/RemedyKM7. Is it ok if the AR Server is in another directory (/remedy/ar63/) or do they need to be together? Thanks and have a great weekend. 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